POLICY  

 

QUALITY POLICY

As TBF Global, we commit to ensuring that our mission and vision are known by all our employees, interested parties, and business partners, and to progressing toward common goals together. We define all binding compliance obligations, along with the needs and expectations of our employees, interested parties, and business partners.  
 
To achieve this: 
 
We conduct all our work in accordance with regulatory requirements, laws, regulations, national and international standards, and the global principles agreement.
We maintain the awareness of our employees and interested parties regarding the compliance and requirements of our Quality Management System, ensuring their participation in the development and improvement of the system.
 
We define our processes according to nationally and internationally valid standards, focusing on customer requests and needs.
 
We provide services using technologies that maximize customer efficiency and demonstrate a strategic management approach that keep satisfaction above expectations. 
 
We encourage our employees to support business processes with new ideas, enabling the design and development of creative and innovative products and services. 
 
We monitor, measure, and analyze our process performance using sound data, accurate methods, and systems, providing input for continuous improvement.
We establish beneficial relationships with our employees, suppliers, and organizations in the ecosystem through internal and external communication, ensuring continuous growth together.
 
Within the scope of business continuity, we remain prepared for events that may affect critical functions and processes, ensuring we can respond as pre-planned and tested in the event of a service interruption.
 
We eliminate hazards and reduce risks to ensure occupational health and safety. We provide necessary platforms for employee participation and input to continuously improve the occupational health and safety system.
We continuously improve the knowledge level and protective culture among employees to increase environmental awareness, and we enhance our environmental performance targets. We use and promote practices that do not threaten human health and safety.
 
We will instill and adopt the awareness that quality, environment, and occupational health and safety activities are the shared responsibility of all employees, and we will ensure the consultation and participation of all employees.
 
Conscious that our most important asset is human capital, we maintain the highest level of employee quality and satisfaction by employing highly competent personnel and continuously investing in them.
 
In managing customer satisfaction and complaints, we operate with an integrated quality management system approach that ensures the protection of rights, the recording of all complaints, the complete sharing of findings and solutions with our customers, and the collection of their feedback.
 
As the TBF Global management team, we are committed to providing all necessary resources to maximize the satisfaction of our interested parties, shareholders, employees, customers, and business partners, protect our employees from occupational diseases and potential injuries, minimize environmental damage, ensure environmental protection, and continuously improve the performance of all quality management systems. (07.05.2024)

 

CUSTOMER SATISFACTION POLICY 

The foundation of TBF Global Med. GmbH's customer satisfaction policy is "customer focus". We continuously improve our processes in line with customer demands and expectations, aiming to establish long-term relationships with our customers. 
 
To make customer satisfaction permanent, we measure and evaluate whether customer requirements have been met and whether expectations have changed, communicating these findings to all employees. Product development studies are conducted, and even the slightest dissatisfaction with the product offered is taken seriously, leading to immediate improvement activities.
 
All forms of customer feedback are perceived by us as a gift. Utilizing our over 25 years of sector experience and our customer-centric service approach, we use all our resources to transform this feedback into "customer satisfaction". While positive feedback indicates we are on the right track, suggestions for improvement are important inputs toward our goal of "always being one step ahead".

Therefore, TBF Global Med. GmbH encourages customers to provide feedback. As the TBF Global management team, we are committed to providing all necessary resources to maximize the satisfaction of our interested parties, shareholders, employees, customers, and business partners, protect our employees from occupational diseases and potential injuries, minimize environmental damage, ensure environmental protection, and continuously improve the performance of all customer satisfaction processes. (07.05.2024)